While IT infrastructure, software and hardware may set the stage for telework, Making Telework Work lays out in simple, straightforward terms what leaders need to know to integrate technology, manage knowledge workers and teleworkers and drive competitive advantage for their organizations.From health care to hospitality to restaurant entrepreneurs, dozens of examples demonstrate how personal and organizational leadership can successfully transform the way technology is leveraged to increase overall productivity, achieve organizational goals faster and more cost-effectively, and compete for and harness the best and brightest talent while providing flexibility, connectivity and enhanced collaboration.